Return Policy

1. Goods should be returned with 7 days of purchase in original packed condition
2. Customers need to produce Original P&L DataMatrix Invoice at the time of return
3. If the product purchased has a bundle, then the entire bundle (Including any freebies, gift vouchers, accessories, raffle coupons etc) need to be returned or else system price of free items will be charged.
4. Refunds shall be made according to mode of payment as used in invoicing. Further in case of credit card, refund will be made in same credit card, customer need to share bank latter for closure or replacement of credit card.
5. No cash refunds, upon approval of sales returns, only credit notes will be issued
6. Original credit note of gift Voucher is mandatory for redemption
7. If the product packing or seal is opened & management approves for return in 7 days, a minimum 15% restocking fees would apply on product regular RSP provided product is un-used & confirmed by in charge that same can be offered to other customers
8. Personal care items, headsets, gaming software’s and generic software’s are not applicable for exchange
9. Damage until will not be acceptable for any returns. Its customers’ responsibility to ensure & check the product PRIOR to signing the proof of delivery & incase and carry, it must be reported at the time of invoicing. Any damages reported subsequently will not qualify for return or exchange or warranty terms and conditions.
10. In case of dead on Arrival (DOA Cases), not functioning as per operational manual, returns / refunds will only be processed after due verification and approval by our personnel or manufactures authorised service center technicians as applicable and this process may take 3-5 working days
11. Products from value corner /clearing stocks are not applicable for exchange or refund
12. The product must be in its original packed condition (Including instructions manual and all accessories), which means it is unworn, unopened, from shrink wrap or seal opened, unused and in its original condition. If the conditions are satisfied, Customer will be issued a credit note for equivalent value.
13. Credit note /Gift vouchers will not be accepted after validity date as printed or 6 months from the date of issue. Lost credit note or gift voucher will be considered void
14. Smart pay charges will not be refunded if already converted by bank into instalments. To verify from the bank it will take a minimum of 5 working days
15. In case of appliances or large panel audio/ Video products no customer returns shall be entertained post the unit is delivered or installed unless supplier gives confirmation to take the unit back or before authorized service center investigations report & approval
16. Post-delivery stocks/installation, P&L DataMatrix will not entertain any claims for damage stocks. For cases where customer would like to make their own delivery/installation arrangements, P&L DataMatrix will not have any liability for damage or breakage either in transit or while installation.