Warranty

1. All products carry the brand manufacturer’s warranty and items and conditions apply
2. P&L DataMatrix is only facilitator would facilitate repair process by coordinating wit respective authorized brand service canters
3. Warranty shall be limited to repairing or providing replacement of parts through service partners, which are found to be defective and not the entire replacement of the product
4. Replacement or exchange of products should be approved by manufacturer and is at the discretion of the manufacturer. This means report from authorised service center is mandatory before any replacement or exchange
5. Products given for repairs and not collected within 30 days of creating job card or replacement whichever is earlier, will be disposed off without any intimation and P&L DataMatrix will not be responsible to entertain any claims for pending collections.
6. In the event of repairs /replacement of any part/s of the unit, this warranty will thereafter continue and remain in force for the unexpired period of warranty or otherwise shall not be excluded from the warranty period. Minimum time for getting the product repaired / replaced from brand authorized service center is 3 to 4 weeks
7. The company or its authorised service center / service dealer ,reserves the right to retain any part/s or Component/s replace at its discretion in the event of a defect noticed in the equipment during the warranty period , hence customer cannot demand the parts to be returned back.
8. The warranty is local Uganda warranty unless offered and mentioned on warranty card additionally for international coverage.